Refund policy

At KOA, we take pride in crafting versatile, premium-quality furniture that you’ll love in your home. If for any reason you’re not completely satisfied, we’re here to help.

Returns

• We accept returns for defective products only. You can check your product on delivery.
• Items must be unused, unassembled, and in their original packaging.
• Customized, painted, or stained items are final sale and cannot be returned.

Refunds

• Once your return is received and inspected, we’ll notify you by email.
• Approved refunds will be processed to your original payment method within 5–15 business days.

Exchanges

• We offer exchanges for items that arrive defective or damaged. Please contact us within 48 hours of delivery with photos of the issue.

Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

To start a return, please contact us at [info@koa-co.com] with your order number.