Shipping policy

Processing Time

• Orders are processed within 1–3 business days (Sunday–Thursday, excluding public holidays).

• Once your order is processed, you will receive a confirmation email with tracking details.

Delivery Time

• Inside Egypt: 2–7 business days depending on your location.

Shipping Fees

• Shipping fees are calculated at checkout based on your delivery address.

• Free shipping promotions may apply during special offers.

Order Tracking

• Once shipped, you will receive a tracking number via email or SMS.

• Please allow 24–48 hours for tracking information to update.

Delivery Issues

• Please ensure your shipping address is correct before confirming your order.

• KOA is not responsible for lost packages due to incorrect addresses.

• If your order is delayed or missing, contact us at info@koa-co.com and our team will assist you.